Response to the business: It's not transparent when you don't warn a patient of a fee till AFTER the cancellation. Some of these initial forms are signed months prior, so it would be common courtesy to warn of a fee at the time of the cancellation.
Regardless of further conversation, we understand how the process works. I just think it would benefit everyone for your clinic to remind their patients of possible fees.
Also, pushing patients to continue their treatment when they no longer want to use your clinic is annoying.
Common courtesy would be to warn patients if they are cancelling within the timeframe to be charged a fee when they are calling in and not waiting until the next appointment to charge them a $35 fee. Also, if you’re “waiving the fee as a courtesy” one time that gives the impression a fee does not exist unless you are informing the patient it’s been waived. So don’t be shocked if the patient is surprised by the fee when you’ve set a standard initially.
If you have an unreliable work schedule and potentially will have things come up that may make same day cancellations possible I definitely do not recommend this place! Find a physical therapist that is more understanding and won’t charge you a fee without warning you first.
Also, I’ve literally never visited a PT clinic where they tell you you’re contracted for a certain amount of visits and MUST attend them all. That’s just weird and seems like you’re money hungry.
